MobileXtract Privacy Policy

1. Who we are

MobileXtract is operated by RealmChannel Sdn Bhd, Malaysia. If you have questions about this Privacy Policy or our handling of personal data, you may contact us at support@mobilexeroz.com.

2. What MobileXtract does

MobileXtract is a mobile investigation and remediation product designed to help users review suspicious device activity, view findings, generate reports, and follow guided remediation workflows.

3. Information we collect

Device and app identifiers: device ID, installation ID, or other app instance identifiers needed to operate the app or related services.
App diagnostics: crash data, technical logs, and reliability diagnostics.
Account information: if sign-in is enabled, account identifiers such as email address or user ID.
Security scan and remediation data: findings, remediation states, or related investigation metadata if those workflows are stored, synchronized, or submitted to backend services.
Notification token: if notifications are enabled, a push token used to deliver alerts or service messages.

4. Information we do not collect in the submitted Play build

SMS content
Call log content
Contacts
Precise GPS location
Accessibility event streams
Overlay-monitoring data

5. How we use information

To provide device investigation, report generation, and remediation workflows
To maintain app reliability, support, diagnostics, and performance
To investigate service abuse, fraud, misuse, or security incidents
To communicate service notifications, product updates, or support responses
To comply with legal or regulatory obligations where applicable

6. Legal basis and user consent

Where required by applicable law, we process data based on your consent, our contractual need to provide the service to you, our legitimate interests in operating and securing the service, and our need to comply with legal obligations.

7. Sharing of information

We do not sell personal data. We do not share user data for third-party advertising or marketing. We may share limited information with service providers who help us operate the app, infrastructure, notifications, analytics, customer support, or security operations, subject to appropriate contractual controls.

8. Retention

We retain information only for as long as reasonably necessary for service delivery, support, fraud prevention, diagnostics, legal compliance, dispute resolution, and investigation workflows.

9. Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, disclosure, alteration, or destruction. Data transmitted between the app and our services is intended to be encrypted in transit.

10. Your choices and rights

You may contact us to request access, correction, or deletion of applicable personal data, subject to legal limitations.
You may disable notifications through your device settings.
You may stop using the service and uninstall the app at any time.

11. Children’s privacy

MobileXtract is not intended for children under the age required by applicable law to provide valid consent on their own. If we learn that personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.

12. International processing

Your information may be processed or stored in jurisdictions outside your home country, subject to applicable legal protections and operational requirements.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, our website, or other appropriate channels. The updated version will be effective from the date shown above.