Questions people ask before they trust a mobile protection product.

MobileXeroz is a guided DNS-based protection service for your phone. It helps block phishing links, scam pages, and malicious domains before connection succeeds. It supports both Android and iPhone through one-time setup flows.

MobileXtract is the investigation and response layer. It is used when a phone shows signs of suspicious activity and the user needs clearer findings, remediation guidance, or a shareable incident report.

Generic DNS tools may stop at the block event. RealmChannel is designed to provide clearer onboarding, scam categories that Malaysian users recognize, and a stronger response path through MobileXtract when follow-up is needed.

It evaluates domain requests at the DNS layer. When you tap a dangerous link or your phone attempts to reach a malicious destination, the connection can be stopped before the page fully loads.

The service is positioned as a low-overhead model intended to avoid the heavier feel users often associate with always-on VPN tools, while still maintaining practical threat filtering outcomes.

For Android, the baseline path uses Private DNS settings. For iPhone, the baseline path uses a DNS profile with system consent prompts. The setup is guided in both cases.

Android phones and iPhones are both supported. Platform behavior differs because mobile operating systems expose different security controls, but the public setup flow is designed to stay straightforward.

Your DNS-layer protection deactivates when the subscription ends. You can renew later to reactivate coverage.

It depends on the platform and the available controls. Android supports a deeper scan and remediation path. iPhone follows an investigation-focused path with guided reset and post-reset verification where required.

No personal data should be removed without explicit user action and consent. The service is designed around investigation, guided remediation, and controlled next steps.

Yes. MobileXtract can produce a shareable incident report with findings, timestamps, and remediation notes. Final evidentiary acceptance depends on the receiving authority and its procedures.

Android users can join the beta lane with phone-number activation and no card/payment requirement during the validation phase. Use beta-trial.html to enter directly. iOS beta rollout follows after platform validation.

MobileXeroz: RM9/month billed 6 months in advance (RM54 standard per 6 months), with first 5,000 signups at RM30/6 months. MobileXtract: RM49/scan standard, with first 5,000 signups at RM30/scan.

All launch-lane pricing details are listed on the plans page, including Pioneer FREE TRIAL entry, grand-launch standard pricing, and first-5,000 promotional quotas.

Debit card, credit card, and FPX are available. Some lanes may also support operator billing depending on eligibility, with fallback paths when unavailable.

Yes. Subscriptions can be cancelled from the account workflow, and access remains active until the current paid period ends.

Yes. Payment confirmation and receipt handling are part of the checkout flow and support process.

Threat decisions are based on a combination of internally curated intelligence and external provider signals. The exact mix may change over time as efficacy and quality are reviewed.

Operational metadata is retained as needed for reliability, fraud prevention, support, and billing workflows, subject to internal policy and applicable requirements.

The baseline DNS-layer protection model is not built around reading message contents or passwords. It focuses on domain resolution and related operational workflows.